MTA Assured

CODE OF ETHICS

MTA requires that each member:

· Provide customers with high quality and honest service.

· Work with integrity and adhere to MTA rules, bylaws and policies.

· Ensure all business activities comply with relevant environmental laws and regulations.

· Are good employers: complying with employment laws and providing training.

· Ensure all advertising is accurate and not misleading.

· Ensure all business dealings meet industry best practice.

· Always work to positively promote the interests of the MTA brand.

· Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.

· Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.

· Respond to all customer enquiries and seek to resolve any complaints.

· Provide a safe work environment: considering staff wellbeing; managing stress; providing safe facilities, equipment and protection from hazardous substances; and providing safe work practices and ensuring they are always used and adhered to.

· Proactively uphold MTA Standards and actively engage with requests by MTA to measure and maintain these standards.

CUSTOMER PROMISE

As a MTA member, we abide by the MTA Customer Promise. We promise to all customers to:

· Provide superior service.

· Stand by their work.

· Work ethically.

It’s your guarantee of professional, fair and thorough service from your automotive professional.

MTA MEDIATION

In the event of a disagreement, customers can use MTA’s mediation service to help resolve the issue.

The service is intended to address customer grievances with MTA members quickly, effectively and fairly. Learn more here >